1. If you have a small claim against a financial services professional:
Financial Ombudsman Service: www.financial-ombudsman.org.uk [1]
Part XVI of the Financial Services and Markets Act 2000: www.opsi.gov.uk/acts/acts2000/ukpga_20000008_en_19#pt16 [2]
2. If your insurer refuses a claim unfairly:
Chapter 8 of the FSA’s Insurance Conduct of Business Sourcebook: www.fsahandbook.info/FSA/html/handbook/ICOBS/8/1 [3]
3. If you have a claim for less than £5,000:
The Small Claims Court: www.hrothgar.co.uk/YAWS/framecpr/part27.htm [4]
4. If your employer has treated you unfairly:
Employment Tribunal: www.opsi.gov.uk/si/si2004/20041861.htm#sch1 [5]
5. If you’ve bought something that doesn’t do what it says on the tin:
Unfair Contract Terms Act: www.opsi.gov.uk/RevisedStatutes/Acts/ukpga/1977/cukpga_19770050_en_1#pt1-ch1-pb4-l1g9 [6]
6. If you’re being strong-armed by someone who’s provided you with a poor service:
The Unfair Terms in Consumer Contracts Regulations 1994: www.opsi.gov.uk/si/si1994/Uksi_19943159_en_1.htm [7]
7. If you need free general advice:
Citizens’ Advice Bureau advice Guides: www.adviceguide.org.uk/ [8]
8. If they can’t help, try Delia Venables’ really useful website: www.venables.co.uk/individualorg.htm [9]
9. If you want to find a solicitor to make a claim:
Professional negligence: www.fenchurchlaw.co.uk [10]
Insurance: www.fenchurchlaw.co.uk [10]
Commercial disputes: www.fenchurchlaw.co.uk [10]
Employment: www.josephsuttonsolicitors.com [11]
Personal injury & clinical negligence: www.priceandslater.co.uk [12]
10. When all is lost and you just need a good laugh: www.buglear-bate.co.uk [13]