• Companies House number: 8958097
  • Professional indemnity insurance – WRB Underwriting – Limit of Indemnity £3,000,000
  • VAT number: 991 0828 96

Complaints
We aim to provide a high quality service, but if at any time you have any queries or concerns about our work, then please raise this with the fee earner who is responsible for the conduct of this matter.

If you have a formal complaint you should in the first instance contact the fee earner who is responsible for the conduct of this matter, or our Practice Director, Donna Baldwin. We have a written complaints procedure and this will be made available to you if you wish to complain. If you would like to see a copy of our complaints procedure in any event, please let us know.

If for any reason we are unable to resolve the problem between us, within 8 weeks you can ask the Legal Ombudsman to consider the complaint. A complaint to the Legal Ombudsman must be made within 6 months of your last contact with us, and the Legal Ombudsman can be contacted at PO Box 6806 Wolverhampton WV1 9WJ, Tel: 0300 555 0333, email enquiries@legalombudsman.org.uk , web address www.legalombudsman.org.uk .

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr . Our email address is info@fenchurchlaw.co.uk