12 January 2022

Lessons from 20 years of working with law firm leaders. S1E4

Welcome to The Policyholder Podcast, presented by Fenchurch Law, the podcast that aims to bring insights from a variety of guests with different perspectives on the insurance market, in a way that’s relevant to policyholders, and the brokers who represent them.

This week, our host David Pryce welcomes OvationXL’s Managing Director, Robin Johnson for a special edition to discuss lessons from 20 years of working with law firm leaders.

Robin is global leadership coach and currently supports business leaders in nine countries. Most of his clients are focused on increasing efficiency, team building and business expansion. 50% of Robin’s clients work in professional services, including law firms and financial services, with the remainder coming from independent schools, charities, manufacturing, retail and the public sector.

In this episode we cover the following:

  • What does coaching involve, and how does it help those being coached to improve and grow?
  • What are the similarities and differences between law firms and other professional service firms, such as insurance brokerages?
  • What do the leaders of professional service firms tend to do well, and what do they tend to do less well?
  • What makes a healthy culture?

In our Good, Bad, or Ugly segment find out why Robin thinks convergent and divergent thinking is good for those working in professional services, and why doing deals over “liquid lunches” can be ugly.

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