10 things you need to know about the law

27 May 2010
By Michael Hayes

1. If you have a small claim against a financial services professional:

Financial Ombudsman Service:

Part XVI of the Financial Services and Markets Act 2000:

2. If your insurer refuses a claim unfairly:

Chapter 8 of the FSA’s Insurance Conduct of Business Sourcebook:

3. If you have a claim for less than £5,000:

The Small Claims Court:

4. If your employer has treated you unfairly:

Employment Tribunal:

5. If you’ve bought something that doesn’t do what it says on the tin:

Unfair Contract Terms Act:

6. If you’re being strong-armed by someone who’s provided you with a poor service:

The Unfair Terms in Consumer Contracts Regulations 1994:

7. If you need free general advice:

Citizens’ Advice Bureau advice Guides:

8. If they can’t help, try Delia Venables’ really useful website:

9. If you want to find a solicitor to make a claim:

Professional negligence:


Commercial disputes:


Personal injury & clinical negligence:

10. When all is lost and you just need a good laugh: